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Terms and Conditions

Delivery Information

Delivery charges for non-bulky items (headguards, t-shirts, grid marker discs etc.) will be shipped our via US Postal Service Priority Mail with a delivery time of 1 - 3 days to anywhere in the continental USA.

First item: $5.95 (with some exceptions - see below).

Each additional item: $2.00.

If you order more than 3-4 items and we see that UPS will be cheaper for the customer, the orders will be converted from a US Mail shipment to UPS to save the customer on freight.

For bulky or heavy items (i.e. tackle bags, shields, post pads, PowerBags etc.), we will use UPS standard ground service. You will receive an email from UPS with a tracking number.

Lead times can sometimes vary, for instance when products are manufactured to order. If the lead time is likely to be longer than the estimated times above we will contact you to let you know.

 

Returns & Guarantees

All our products are guaranteed for 12 months against defective workmanship.

If you are unhappy with your order in any way and wish to return it, you must receive authority to do so from Rhino Rugby America. Following the approval of a return, only goods received in their original condition will qualify for a full refund or exchange. Please email us at james@rhinorugbyusa.com with an explanation of the problem and we will issue a call tag.

 

Terms of Payment and Online Transactions

For internet orders All payments must be made upfront with the order, through our secure web site.

Using your credit or debit card to make purchases over the Internet at secure websites like RhinoRugbyusa.com has been statistically proven to be safer than ordering over the phone with a credit card number, or handing your card to a waiter in a restaurant.

To ensure the security of your transaction we use PayPal. Your card will be processed securely by PayPal and remain completely private at all times. We do not retain your card details.

So please feel free to browse through our online catalogue and make your purchases with complete peace of mind.

 

For all telephone and mail orders

All Clubs, Schools, Universities, Individuals - payment with order, or before dispatch, unless otherwise agreed. Example: an educational institution that uses purchase orders.

 

Pricing

Except where stated, all prices DO NOT include VAT or delivery charges and may be subject to alteration without prior notice.

 

Customer Service

If you get stuck at any point using our website, you can email james@rhinorugbyusa.com for help, or call our hotline at 217-632-0261

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